Sigma G Learning™ / Cost Exposure Model

What is operational friction
actually costing you?

Enter your organization's basic profile. We'll show you where the money is going — and how much is recoverable.

Your Organization
Select your industry to load typical wage and turnover figures for your sector. Adjust any field to match your actual situation.
Industry benchmarks auto-loaded
Full-time equivalent
Industry median loaded
Complaints, errors, service recoveries
Annual staff turnover rate 42%
Rework & error rate (% of labor cost) 8%
Fine-tune the model for current economic conditions. Defaults reflect current national averages.
Current annual average
Affects replacement cost
Conservative default: 15%
Inflation adjusts replacement cost estimates · Hiring conditions apply a cost multiplier to turnover · Recovery impact defaults to 15% of addressable cost, consistent with published research on organizational intervention outcomes
Wage and turnover defaults sourced from federal labor statistics (BLS OEWS May 2024 · JOLTS 2024 annual averages · CPI 2024 avg 2.9%). Updated annually each September. · bls.gov/oes · bls.gov/jlt

ROI estimates are illustrative projections based on published federal labor data. Actual results vary by organization. No personal or organizational data is collected or stored from this calculator.
Estimated Annual Cost Recovery
Conservative Estimate
Estimated Annual Recoverable Cost
$52K
Conservative estimate · 15% of addressable cost
Total Friction Cost
$951K
annual exposure
Addressable Cost
$345K
portion that can be acted on
Recoverable Amount
$52K
conservative estimate
Where the cost is coming from
Category Annual Cost Addressable Recoverable
Rework & Errors $234K $59K $9K
Staff Turnover $615K $185K $28K
Incident Recovery $102K $102K $15K
Total Recovery $52K
What this pattern suggests
Staff turnover is your highest friction cost. At a 42% annual departure rate — typical for hospitality — you're absorbing over $600K annually in replacement and onboarding alone. Most of that cost builds quietly, well before anyone hands in notice.
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No individual performance data collected or reported.
All outputs are aggregate and system-level.