Where turnover, rework, and service breakdowns are costing you money.
We run a controlled 60-day pilot to measure operational friction and test whether it can be reduced.
Non-attributive·System-level·Executive-safe
Operational Friction Is Expensive — and Often Invisible
Turnover that feels normal — but compounds quietly
Replacement costs, onboarding drag, and lost institutional knowledge accumulate below the threshold of executive visibility.
Rework that repeats without resolution
Process errors that recur signal systemic friction. Each cycle consumes labor, margin, and operational capacity.
Escalations that signal breakdowns upstream
Service recovery is a lagging indicator. By the time escalations are visible, cost has already been incurred.
Measurement before intervention.
We measure where operational friction is costing you money and test whether that cost can be reduced. The pilot is finite, controlled, and contained within one department or unit.
- 60-day duration
- One operational unit
- No individual performance tracking
- Aggregate system-level reporting
- Executive summary + cost model
How the Pilot Works
Baseline
Map exposure across turnover, rework, and escalation categories to establish financial reference points.
Signal Capture
Collect short, structured friction inputs tied to real operational events. No surveys. No new meetings.
Pattern Aggregation
Aggregate signals at the system level to identify recurring cost drivers across the unit.
Executive Output
Deliver a clear recovery estimate, pilot findings summary, and decision recommendation.
Determine whether operational friction is financially meaningful.
No ongoing commitment required. Finite. Controlled. Executive-ready.