We measure where turnover, rework, and service breakdowns are costing your organization money.
The pilot captures structured frontline friction signals and aggregates them at the system level to determine financial exposure and recoverable cost.
No individual performance data is reported.
No. This is not sentiment-based and not an employee engagement program.
It focuses specifically on operational friction tied to measurable cost categories:
- Turnover
- Rework / process errors
- Escalations / service recovery
No. The pilot is non-attributive and system-level.
We are not scoring individuals, tracking behavior, or reporting performance data. The output highlights patterns across teams or units — not people.
Minimal. Participants provide short, structured inputs tied to specific friction events.
- No long surveys
- No new meetings added
- No heavy administrative load
The pilot is designed to be operationally light.
60 days — finite and controlled.
This timeframe allows for baseline signal capture, pattern stabilization, financial modeling, and executive reporting.
A complete decision-grade package:
- System-level friction summary
- Cost exposure modeling
- Recoverable cost estimate
- Pattern analysis tied to turnover, rework, and escalation
- Decision brief — whether further intervention is warranted
No ongoing commitment is required.
Nothing. The pilot does not replace HR systems, engagement surveys, financial reporting, or performance management.
It complements existing tools by identifying cost patterns that traditional metrics surface too late.
Traditional consulting often begins with diagnosis and recommendation.
This pilot begins with measurement and cost modeling. The goal is to determine whether operational friction is financially meaningful before recommending change.
Typically suited for:
- 50–250 employees
- Frontline-heavy service environments
- Multi-site or multi-layer operational complexity
Organizations experiencing margin pressure, turnover strain, or service instability tend to benefit most.
Then the decision is simple. You gain clarity without committing to unnecessary change.
The pilot is designed to reduce uncertainty — not create it.
Yes. The pilot captures structured operational inputs only.
No personal performance data is reported, and outputs are aggregated at the system level.
Process improvement and Lean typically begin with a solution orientation — mapping workflows, identifying waste, and recommending change.
This pilot begins earlier. Before any recommendation is made, we establish whether the cost of friction is large enough to justify intervention at all.
The distinction is sequencing: measurement before methodology. If the pilot shows meaningful recoverable cost, process improvement or Lean may well be the right next step. That determination comes after the data — not before it.
We identify the financial case. We do not prescribe the fix.
Determine whether operational friction is financially meaningful.
No ongoing commitment required. Finite. Controlled. Executive-ready.